Privacy Policy

Last updated: April 3, 2026

Echloe AI, Inc. ("Echloe," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use echloe.io (the "Service").

1. Information We Collect

Information you provide:

• Email address when you join the waitlist, create an account, or contact us
• Website URL when you run a GEO audit
• Payment information processed securely by Stripe (we do not store card numbers)
• Content you create or upload through the platform

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Send you audit reports, account notifications, and product updates
• Process payments and manage subscriptions
• Analyze usage patterns to improve our product
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may process your data:

• Cloudflare — hosting, CDN, DNS, and edge computing (Cloudflare Pages, D1 database, Workers)
• Amazon Web Services (AWS) — AI content generation via Amazon Bedrock
• Stripe — payment processing
• Resend — transactional email delivery

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

4. Cookies

We use cookies and similar technologies to:

• Essential cookies: Maintain your session and authentication state
• Analytics cookies: Understand how visitors interact with our site

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Audit data is retained for 12 months. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data ("right to be forgotten")
• Export your data in a portable format
• Opt out of marketing communications
• Restrict or object to certain processing activities

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to the transfer of your information to these jurisdictions.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Echloe AI, Inc.
San Francisco, CA
[email protected]